International Health Insurance | Worldwide Health Insurance

Term		Definition
User name		Your user name > Must contain at least one letter and at least one number > Must be between 8 and 40 characters > Can contain the following special characters: _ - ~ & @
Password		Your case-sensitive password must: > Include at least 3 of the following: - English uppercase character (A to Z) - English lowercase character (a to z) - Number (0 through 9) - Non-alphanumeric character, such as: $ @ # % > Be between 8 and 20 characters > Not be the same (or contain) your username > Not be the same as the answer to your security question > Not be your first name initial followed by your last name
Forgot user name?		This help option will tell you your user name instantly if your responses to an online form exactly match the information you gave at registration.
Forgot password?		This help option will permit you to create and verify a new password if your responses to an online form correctly answers the security question you gave at registration.
Administrator		Administrator can view the user maintenance, registration approval, delegated member information, broker code maintenance, get an individual quotes and they can manage their personal details in broker portal.
Non-broker		Non-broker can view the user maintenance, registration approval and they can manage their personal details in broker portal.
Standard user		Standard user can view the delegated member information, broker code maintenance, get an individual quotes and they can manage their personal details in broker portal.

If you receive an error, (e.g. "Cannot find the account, your log in ID, or Not AI Broker?" during step 1 of the website registration process, the following problem(s) may have occurred:

You are an AI Broker. If this is the case, please return to the Broker page and select Login/Register in the right square box.
You are not an AI Broker. If you believe that you have reached this message in error, please contact the AI Broker Administrative primary contact to verify your account status.
You've entered incorrect information 3 consecutive times: if you have entered the incorrect information three times, your account will be locked and you will be asked to reset your password. If you've entered incorrect information in response to the secret question 5 consecutive times, your account is disabled. To enable your account, please call the AI Broker Administrative primary contact:

AI Brokers:
+1 866-320-4023 or send an e-mail to aetnacustomercare@aetna.com.

If, after addressing the possible issues above, you are still unable to register for the site, please contact the AI Broker administrative primary contact toll free 24 hours a day.

Forgotten User Names: All Brokers

If you have forgotten your user name, you can click on the "Forgot your User Name" link and you will be prompted to provide:

First name, the First name that you provided as part of your registration for the AI Broker portal web site
Last name, the Last name that you provided as part of your registration for the AI Broker portal web site
Email address, the email address that you provided as part of your registration for the AI Broker portal web site

Upon answering the question correctly, you will be presented with your username. If this step fails, please contact the AI Broker administrative primary contact for assistance.

Forgotten Password: All Brokers

If you have forgotten your password, you can click on the "Forgot your password?" link, and you will be prompted to answer the secret question that you provided as part of your registration for the AI Broker portal web site. Upon answering the question correctly, you will be prompted to select a new password for entry into the site. If this step fails and you've entered incorrect information 5 consecutive times or you have forgotten the answer to your challenge question, please contact the AI Broker administrative primary contact for assistance.

Brokers

Experiencing registration or log in problems? Contact the AI Broker administrative primary contact 24 hours a day, 7 days a week:

AI Brokers:
+1 866-320-4023 or send an e-mail to aetnacustomercare@aetna.com.

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