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IMPORTANT REMINDER: As we previously shared with you, Aetna International is enhancing its global service delivery model for its customers with plans originating in the Americas. On 1 April 2023, the transition to the new delivery model began and will continue through March 2024. During this transition period, you may see three different Aetna International ID cards.
It is important that you check the member's ID card to know what to do and who to contact about eligibility, benefits, and claims. Please refer to the announcement in your inbox - "Global Services Delivery Model Update" - for more information and guidance.

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