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IMPORTANT REMINDER: Important Changes for Claim Submission for Select Claims
Aetna International is here to stay. It's just our plans originating in Europe, Middle East and Africa (EMEA) and Asia Pacific (APAC) that are ending on 30 November 2023. You can identify members on these plans by the end date on their member ID card. How you submit claims, including claims bordereaux for only these members is changing on 18 November 2023.
Until then, you should continue to submit claims to us as you always have. Aetna will process and pay eligible claims submitted on or before 17 November 2023.
Please note: While the claims submission process is only changing for the "Rest of World" ID cards, it will remain the same for the "Americas" and "Americas + Allianz Care" ID cards.

For more information on how to distinguish members and where to submit claims CLICK HERE

If you have questions please contact us at AINetworkManagement@aetna.com

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